FAQs

Unfortunately, we are unable to accommodate order cancellations once they have been placed.


Please be cautious when entering your shipping address, as Novabeau
cannot be held responsible for orders sent to an incorrect delivery address
provided by the customer. Contact us to see if you order has already been
shipped.

Order confirmations may take up to 24 hours to be sent due to high demand. If you
have not received your order confirmation email after this period, please
contact us.

Yes, our products are formulated to be safe for all skin types.

whenever possible, we prioritize using naturally derived ingredients over synthetics in all our formulations.


No, we do not perform any animal testing on our products. They are all cruelty-free.

Kojic acid soap and turmeric soap serve different purposes in skincare. Kojic acid soap is primarily used for skin lightening by reducing pigmentation, dark spots, and melasma. Its active ingredient, kojic acid, works by inhibiting melanin production, making it ideal for those with uneven skin tone or hyperpigmentation, though it may cause dryness or sensitivity. On the other
hand, turmeric soap naturally brightens the skin, reduces acne, and soothes
inflammation due to its antibacterial and anti-inflammatory properties, with
curcumin as the active compound. Turmeric soap is gentle and suitable for all skin types, including sensitive skin, and can also help with conditions like
redness or eczema. Choosing between the two depends on your specific skin concerns.

Do not apply them on open or broken skin, such as popped pimples, as this can trap bacteria and delay healing. Additionally, avoid using pimple patches alongside strong active treatments like benzoyl peroxide or retinoids, as this can cause irritation or reduce the effectiveness of both. Finally, do not wear the patches for too long (typically beyond 8–12 hours) to prevent skin maceration or excessive moisture buildup.

Beveled acne patches differ from regular patches mainly in their edge design. Beveled patches have angled edges that provide a smoother, more discreet fit on the skin, reducing the chance of lifting and making them less noticeable. Regular acne patches typically have straight edges, which can be more noticeable and might not adhere as seamlessly, especially around the edges. Both types work similarly to absorb fluids from pimples and protect against bacteria, but beveled patches tend to offer better comfort and adhesion.

A castor oil pack is used for various health and wellness purposes, including promoting healing, reducing inflammation, and improving circulation. It involves soaking a cloth
in castor oil, applying it to the skin, and covering it with heat. Common uses include relieving muscle and joint pain, easing menstrual cramps, supporting liver health for detoxification, and aiding digestive issues such as constipation and bloating. It may also help reduce localized inflammation, such as in arthritis, and improve skin health by soothing irritation or dryness. However, it is important to consult a healthcare provider before using a castor oil pack,
particularly if you are pregnant, breastfeeding, or have underlying health conditions.